AT A GLANCE
Share what is needed for your enquiry. Review your WhatsApp message before sending. Contact info@zenzverse.in about your information.
Information we collect
When you use a website contact, consultation or demo-request form, you may provide your name, work email, company, country or region, service interests, project message and, where offered, a preferred meeting time and timezone. Please share only the information needed to discuss your request. Do not submit passwords, payment-card details, identity documents or sensitive customer records.
The current website forms prepare a message in a WhatsApp link. You review it and choose whether to send it in WhatsApp. Preparing or opening that link does not confirm that we have received your enquiry. Details included in the link are passed to WhatsApp when you open it; you may instead email us directly.
If you submit a ZENZVERSE Google Ads lead form, we receive the fields you choose to submit, which may include your name, email, phone number, company and answers about your service interests. The form itself identifies the requested fields. Google also processes information under its own privacy policy. This section explains handling if those forms are used; it does not confirm that an advertising campaign is active.
Why information is used
We use information you provide to respond to enquiries, understand business requirements, discuss relevant CRM and technology services, arrange requested demonstrations or meetings, prepare a proposal when requested and manage the resulting conversation or engagement. Technical information may also be processed by service providers to operate the website, diagnose problems and prevent misuse.
Information should be used for the purpose explained when it is collected. A new, unrelated use requires an appropriate basis and, where required, a separate choice or consent.
Your consent and communications
Website forms ask for agreement to this policy and contact about your enquiry before preparing the WhatsApp message. Submitting an enquiry or Google Ads lead form requests a response about the interest you express; it is not a subscription to unrelated promotional messages.
Where consent is required for optional marketing or tracking, it must be obtained separately. You can tell us to stop promotional contact or withdraw consent by emailing info@zenzverse.in. Withdrawal does not affect processing already carried out lawfully, and we may still need to handle an existing service request or legal obligation.
Third-party service providers and international processing
Cloudflare provides website hosting. WhatsApp processes links and conversations you choose to open or send. Zoho Mail hosts our business email. If Google Ads lead forms are used, Google processes the submission and provides the lead details to us through the delivery method configured for that form. No particular Google Ads delivery integration is confirmed by this notice.
These services have their own terms and privacy notices and may process information outside your country. The countries, access arrangements and any required transfer safeguards depend on the service and configuration. Links to other websites are governed by those websites’ privacy practices.
Data security
No website, email or messaging service can guarantee absolute security. Avoid sending confidential or sensitive information through an initial enquiry. Contact us before sharing information that needs a separately agreed transfer method.
This notice does not claim a security certification, a particular encryption arrangement for stored information or specific internal access controls. Business-specific security procedures require confirmation.
How long information is retained
The current website form flow does not create a server-side enquiry database; messages you choose to send are handled in the relevant WhatsApp conversation or email mailbox. Any Google Ads lead records would also be subject to the configured Google and business handling arrangements.
No fixed business retention period is specified because a documented schedule has not been confirmed. Retention decisions need to take account of the enquiry or engagement, applicable obligations, disputes and deletion requests. Contact us about a particular record; provider-held copies and backups may have separate deletion processes.
Your privacy choices and rights
Depending on the law that applies to you and the information involved, you may be able to request access, correction, deletion, restriction, objection or a portable copy of your personal information, or withdraw consent. These rights can be subject to exceptions and are not guaranteed in every jurisdiction.
Email info@zenzverse.in with your request and enough context to locate the relevant conversation. We may need proportionate information to verify that the request concerns you; do not email identity documents unless a suitable method has been agreed. You may also contact the relevant privacy regulator where applicable.
Contact and policy updates
For privacy questions, communication preferences or requests concerning your information, contact ZENZVERSE Technologies at info@zenzverse.in.
This policy covers the website and enquiry channels described above. Client projects may need separate data-processing terms. We will revise this page when relevant practices change. Last updated: .